At Deep Jewellers, we stand by the quality of our products and value your satisfaction. If for any reason you are not fully happy with your purchase, we offer a limited return and exchange option under the following conditions:

✅ Returns

  • Return Window: Must be requested within 3 days of delivery.

  • Condition: Product must be unused, unworn, and returned with original tags, invoice, and packaging.

  • Unboxing Video Required: A clear, continuous unboxing video from the moment of opening the package is mandatory.

  • Shipping Responsibility:

    • The customer bears the shipping cost for both sending the product back and the original delivery.

  • Non-returnable items:

    • Customized or made-to-order products

    • Products showing signs of wear, damage, or tampering

  • Refunds: Processed within 5–7 business days after quality inspection and approval.

 

⚠️ Important Notes

  • No returns or exchanges will be accepted without an unboxing video.

  • Return requests beyond 3 days from delivery will be automatically rejected.

  • Deep Jewellers reserves full rights to accept or reject return/exchange claims based on the above criteria.

 

 

🔁 Exchanges

  • Exchange Period: Must be initiated within 3 days of delivery.

  • Conditions:

    • Item must be in original, unused condition

    • Subject to stock availability

    • Price differences must be paid in case of upgrades

  • Unboxing Video Required

  • Customer Pays Both-Way Shipping Charges

📦 How to Request

  1. Contact us at:

    • 📧 Email: support@deepjeweller.com

  2. Provide your Order ID and Unboxing Video

  3. Our team will guide you through the return/exchange process

 

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